Refund policy
This page is maintained by HoneyBunny and describes how we handle credits and refunds.
Automatic credit refunds
If an image or video generation fails — whether from a technical error or a content filter — the credits charged for that generation are automatically returned to your balance. You can verify every charge and refund on your credits page. credits page
Unused credits
Credits are a prepaid digital good and are consumed as you chat, call, and generate media. Unused credits do not expire while your account is active. Free promotional credits have no cash value and are not refundable.
Billing errors and duplicate charges
If you were charged in error or charged twice, contact us within 30 days and we will investigate and return the amount to the original payment method where a charge was actually taken.
Subscription cancellation
Subscriptions renew automatically each month until cancelled, and you can cancel at any time. To cancel your subscription from rebilling, cancel from the Billing page in your account, or contact CCBill's Consumer Support department at https://support.ccbill.com (email support@ccbill.com, phone 888.596.9279). Cancellation stops all future charges; you keep access and any remaining credits until the end of the period you already paid for. One-time credit packs never renew.
Suspended accounts
Accounts suspended for violating our content policy are not eligible for a refund of consumed credits. You may still appeal the suspension through support.
How to request a refund
Open a ticket from the Support section inside the app. Include the date, the action, and what went wrong. We aim to respond within two business days.